HOW TO MAKE A CLAIM

In the unfortunate event you do need to make a claim we want to ensure that you receive the right level of support from our team of claims handlers. The following provides a brief step-by-step guide on what you will need to do in order to make a claim on your Wedinsure policy.

MAKING A CLAIM
Step 1 - Contact the Claims Department

Any incident or loss which gives rise or may give rise to a claim under your Wedinsure insurance policy should be notified immediately to:

Wedinsure Claims Department

Tel: 0333 003 3182

Email: claims@wedinsure.co.uk

Address: 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD

Step 2 - Provide us with details of your claim

We will send you a claim form for you to complete providing information on the nature of your claim.  Depending on the type of claim, you may be required to provide us with further information.  This can include the following:

  • purchase receipts and invoices
  • credit card or bank statements
  • purchase dates of property
  • confirmation from an expert that damaged property is beyond repair
  • medical reports from a doctor

If there has been a loss caused by theft or attempted theft, or malicious or criminal damage, you should inform the police immediately and ask for a crime reference number as we will need this.

You should do all we reasonably ask to get back any lost or stolen property. Do not throw away any damaged items as we might want to inspect them.

Step 3 - Putting things right

Once you have returned all of the information requested, our team of experienced claims handlers will assess and validate your claim. We will notify you as soon as possible and will process the claim accordingly. If you have any questions throughout the claim process then please contact us on 0333 003 3182 or email us at claims@wedinsure.co.uk. We’re here to help

Our claims promise

We know that the real proof of insurance comes when you make a claim. You need to know that when something goes wrong, your claim will be handled promptly and by experienced claims handling staff. At Wedinsure we have a commitment to exceeding our customer expectations, such as the time it takes to respond to your claim, and the quality of the correspondence. We will endeavour to deal with your claim as quickly as possible and will keep you informed throughout.

Claims Department Opening Hours:
Mon - Fri 9:00am to 5:30pm (exc bank holidays)