In the unfortunate event you do need to make a claim we want to ensure that you receive the right level of support from our team of claims handlers. The following provides a brief step-by-step guide on what you will need to do in order to make a claim on your Wedinsure policy.

Step 1 - Download the claim form

If you need to submit a claim then please download the claim form below.


Please fill in the claim form providing full details and the circumstances of the claim.  Then send this together with any supporting evidence and documentation to the claims department at the following:

Wedinsure Claims Department

Address: 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD

If you have any questions or need any further assistance regarding your claim then please contact us on the following:

Tel: 0333 003 3182


Please note: If your claim is in relation to cancellation or rearrangement, we request that you contact us as soon as possible, and before you make any decisions or arrangements with your existing wedding services suppliers.   

Step 2 - Provide us with details of your claim

Depending on the type of claim, you may be required to provide us with further information.  This can include the following:

  • purchase receipts and invoices
  • copies of contracts or agreements with your suppliers
  • credit card or bank statements
  • purchase dates of property
  • confirmation from an expert that damaged property is beyond repair
  • medical reports from a doctor

If there has been a loss caused by theft or attempted theft, or malicious or criminal damage, you should inform the police immediately and ask for a crime reference number as we will need this.

You should do all we reasonably ask to get back any lost or stolen property. Do not throw away any damaged items as we may request to inspect them.

Step 3 - Putting things right

Once you have returned all of the information requested, our team of experienced claims handlers will assess and validate your claim. We will notify you as soon as possible and will process the claim accordingly. If you have any questions throughout the claim process then please contact us on 0333 003 3182 or email us at We’re here to help

Our claims promise

When things do go wrong customers want to know that their insurer will be there to help. In particular, you need to know that your claim will be handled promptly and by experienced claims handling staff. At Wedinsure we have a commitment to exceeding our customer expectations, so we will always endeavour to respond to your claim as soon as possible.  Due to the nature of wedding insurance claims it is not possible to give you a definitive timeframe in which we aim to validate and settle any claim, but we once we receive the claim form together with all supporting documentation required we will aim to provide you with a quick decision.  

Claims Department Opening Hours:
Mon - Fri 9:00am to 5:30pm (exc bank holidays)