We hope that you will find all the information you need on our website. However, if you have any questions or require further assistance then please contact us and we will be happy to help.

I have a question

We have compiled a comprehensive list of the most frequently asked questions, which are available in the FAQ's section. If you have a question that is not covered in the FAQ's or you need further assistance then please contact us by one of the following:


Tel: 0800 005 1261

Alternatively you can also use our online chat or the contact form below.

I would like to make a change to an existing policy

If you are an existing customer and need assistance or would like to discuss a change to your policy then please get in touch:


Tel: 0800 005 1261

I would like to make a claim

If you need to make a claim on your policy then please visit the claims section of the site where you can obtain further information on how to submit your claim and to dowloand the claim form:

Click Here for Claims

If you need to speak to someone in the claims department then please contact us on the following:

Tel: 0333 003 3182 

Please note: If your claim is in relation to cancellation or rearrangement, we request that you contact us as soon as possible, and before you make any decisions or arrangements with your existing wedding services suppliers. 

All other enquiries

For all other enquiries please contact us by email:

Opening Hours:
Customer Services: Mon - Fri 9:00am to 5:00pm (exc bank holidays)

Claims: Mon - Fri 9:00am to 5:30pm (exc bank holidays)


Please note: All Microsoft Hotmail/Live/Outlook Customers: If you have recently purchased a policy and are getting in touch because you have not yet received your email confirmation then in the first instance please check your spam and junk mail folders. If after checking your spam and junk mail folders you have still not received your email confirmation then please let us know at and we will resend the email confirmation.  You may also need to add us to your safe senders list in order to ensure that any future emails we send get through to you.