Important Customer Notice – Updated 6th July 2020
We understand that the last 3-4 months have caused a great deal of distress and uncertainty for many of our customers whose weddings have been affected by ongoing Coronavirus (COVID-19) situation. We have been working hard to help support customers through these unprecedented and difficult times and we wanted to provide you with an update following the recent announcements regarding the easing of certain restrictions and the guidance published by the UK Government on small weddings.
As such, we have updated our COVID-19 FAQs, which are available on the link below and also can be downloaded here as a PDF.
Latest Government position on Weddings
This is a fast-moving situation and the guidance and various restrictions in place are being reviewed constantly by the UK government. The government has recently announced that small weddings and civil partnerships will be permitted to take place from the 4th July. The latest guidance can be found on the Gov.uk website.
Whilst this is clearly good news for couples who want to get married it is clear from the guidance that many couples wedding plans will continue to be affected due to the various restrictions still in place. If your wedding is not what you had planned, then in the first instance you should speak to your venue and suppliers to see what they are willing to do to accommodate you. We expect venues and suppliers to want to help you and to work with you to find an alternative solution.
We are doing everything we can to help customers through this difficult situation and are responding to claims and queries as quickly as possible. However, due to the continued increase in the number of claims and queries it is taking us longer than usual to respond. So, we thank you in advance for your understanding and continued patience.
Have a question or need some help?
If you have general questions in relation to Coronavirus and how this may affect your wedding and what the terms of the policy cover then please read or download the COVID-19 FAQs first and before you contact us. If after reading the FAQs you still require assistance then we request that you contact us by email at email@example.com. If your query is urgent and you need to speak to someone then you can call us on 0800 005 1261.
Making a change to your policy
If you need to request any changes to your policy such as amending the dates or details of your wedding, changing your address etc, please email us at firstname.lastname@example.org.
Making a claim
Cover for cancellation of your wedding due to coronavirus (COVID-19) depends upon the individual circumstances of your claim. If you need to cancel or postpone your wedding due to COVID-19 then in the first instance, to ensure any financial loss is kept to a minimum, please contact your wedding venue and suppliers, as soon as possible to discuss your options. Your suppliers should want to help you and may allow you to make alternative arrangements to rearrange your wedding to another date (if necessary) at no additional cost, or they may offer you a refund.
Before you make a final decision regarding your wedding arrangements you should contact our claims department by email at email@example.com. This is because we want to ensure that any financial loss you suffer is covered under the terms of the policy and that any losses are not recoverable from any other source (e.g. your venue or wedding suppliers, your credit card company etc). In other words, you have an obligation to mitigate your financial loss and we can assist you with this.
Please note, due to the ongoing situation we are experiencing extremely high call volumes and as such we ask that you only contact us by phone if you require immediate and urgent assistance with a claim, in which case you can contact us by phone on 0333 003 3182. to submit a claim please download our claim form here. Please note we are not able to confirm cover until we have received a completed claim form and assessed the individual circumstances of your claim.