As a result of the ongoing concerns regarding Coronavirus (COVID-19), we have taken the difficult decision to temporarily suspend issuing any new policies whilst we assess the impact of the virus both in the UK and abroad.
Please note that if you are an existing customer, your policy will continue to remain in force and is unchanged.
We apologise for any inconvenience this may cause and aim to resume issuing policies very soon.
If you are an existing customer and require assistance then in the first instance we request that you contact us by email at email@example.com. Please note: We are currently experiencing very high call volumes and as such we politely request that you do not call us unless your query is urgent and you require immediate assistance in which case you may call us on 0800 005 1261. If you have general questions in relation to Coronavirus and how this may affect your wedding and what the terms of the policy cover please read our FAQs above and before you contact us.
As you will appreciate, the unprecedented nature of Coronavirus (Covid-19) and the need for restrictions of gatherings has had a significant impact on both the wedding industry as a whole and more specifically your planned wedding. As a result, we are receiving an extremely high volume of enquiries and claims from customers, and our usual response time has been affected. We sincerely apologise for this, however, please be assured that we are working through all claims and enquiries thoroughly, and as quickly as we possibly can. If your wedding is impacted by Covid-19 and if you have not already done so, we encourage you to approach your wedding providers (venue and all suppliers) to discuss rearrangement options for a new wedding date, as we will need to know your rearrangement options before any claim can be fully considered. We appreciate your continued patience while we all work through this.
If you need to submit or discuss a claim then please contact our claims department by email at firstname.lastname@example.org. Please note: We are currently experiencing very high call volumes and as such we would ask that you only contact us by phone if you require immediate and urgent assistance with a claim. In particular, we are prioritising customers who need immediate assistance with claims for weddings due to take place in the next 8 weeks, in which case you can contact us by phone on 0333 003 3182. If your claim is in relation to a wedding taking place outside the next 8 weeks then we politely request you email us in the first instance with any questions or queries regarding your claim. If you have general questions in relation to Coronavirus and how this may affect your wedding please read our FAQs above and only email claims when you need to notify us of a claim.
If you need to submit a claim please download our claim form here.